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Inflatable Bounce House Rental FAQ's from Arizona Bounce Around
This bounce house FAQ page should answer most of your questions but remember we are here to help so feel free to call us any time at
480-874-3470
We have separate pages with our contact information, weather & cancellation policy, bounce house delivery area and privacy policy
Q. Can you help me because I have never done this before?
A. We are here to answer any questions you have and can even help guide you thru the entire process. We are professional party and event planners ready to help make your party a success. Just call us and say I don’t know what to do and we will help.
How far in advance should I make my reservation?
Our inflatable bounce house rentals are available on a “first-come, first-served” basis and during peak seasons or weekends our bounce houses are reserved 1 to 3 months in advance. We suggest you reserve your bounce house at least three to six weeks before your party date for best selection as we occasionally reach a limit on what we can get delivered on certain days. We may have a bounce house available for last minute reservations so please call us as soon as you are ready to start planning your party or event. We have a huge inventory of inflatable bounce houses to choose from.
Can your bounce houses be delivered and used at a city or private park?
Yes, We are insured and approved at all City Parks in Arizona. If we’re not on the city’s list just call us, and we can get approvals completed ASAP. We service all City Parks and deliver bounce houses too many private parks but you have to check with the person or office that oversees or manages that park for reservations or permits. In any case you will need to make sure you are able to get a Ramada or space reservations. Some parks are first come, first serve and can be a mess if you arrive and someone else has your area. Get all approvals in writing as most park offices are closed on the weekends and you may have to deal with a park ranger or officer after hours. Private parks should have a sign with contact information or contact the home owners association or development group for details. You will also need to check the sprinkler schedule and insurance requirements for private parks or greenbelts.
What is the difference between a park, resort, community center, gym or my backyard?
Our bounce house rentals are available at many different locations but additional equipment and delivery options are needed at an additional cost. The difference between a bounce house in your back yard and a park, resort, community center, gym or other non residential delivery is that the insurance, anchoring, tethering, delivery window and scheduling process is completely different and require a different reservation. We only offer service to non residential locations if all of our requirements are met even if the park is right across the street from your house. We have years of experience with party rental deliveries and will make sure our delivery meets your specific needs.
How many kids will fit in your bounce house at the same time?
In general our bounce houses will safely hold approximately 6-12 kids at a time depending on the age of the players and size and features of the bounce house. We rent many different sizes and styles of bouncy castles and keep in mind that not all the kids at your party will be in the bouncy at the same time. Combo Bounce Houses with slides and obstacles are much more fun do a better job of controlling the crowd and reducing contact between the jumpers and we have plenty of them to choose from.
How and when do you clean your bounce houses? Will my bounce house be delivered clean?
Delivering clean bouncy houses is part of our original business plan and our top priority since 2002 when Arizona Bounce Around was created. Our mission to provide clean Inflatable’s is top priority to us. When you rent a bounce house from us it will always be delivered clean ready to play in. We clean our bounce houses after every rental by vacuuming the inside and wiping the floor, walls and entrance step with non toxic Simple Green cleaner. We do this right at your location before we deflate you bounce house and take it away. We also take very good care of our bounce houses by only setting them up on grass or indoors. We transport our bounce houses with care and store them in a climate controlled warehouse. No matter what day of the week even during peak seasons we always clean our bounce houses before rolling them up. There are only 3 exceptions where we will not clean the bounce house at your location: During high wind or a dust storm, if the bounce house requires extra cleaning to remove silly string, gum or something above normal cleaning or if the bounce house is wet from rain, sprinklers, etc. If the bounce house requires additional cleaning or drying out a charge outlined in our rental agreement will be applied to the renter. If any of the above is needed it will be done before it is delivered to your party or event.
Bouncy Houses come in many different sizes and shapes, what’s the difference?
We only rent Bouncy Houses that customers request like Bounce Houses with slides, Obstacles, Climbs and basketball hoops inside or attached commonly referred to as a Combo Bounce House short for combination. We only have a few 15X15 Bounce Houses because they are not that popular with the kids and they may become bored with just a regular jump house. 15X15 Bounce houses are good for bigger events wanting more things to do at a good price but not recommended for a birthday party by itself. 15X15 bounce houses work well if you have other inflatable’s or games at you party or event. We do not rent small 13X13 jumpers and all of our Inflatable Bounce Houses have entrance rams or steps and are professional quality.
Can I order my bounce house online without speaking to a reservation agent?
No, We have a very good system for taking and confirming orders and need important information about your party or event to make sure we have all the details covered. We take great pride in knowing exactly what your needs are and making suggestions if needed. If you want to place an order without calling just send us an email with your event date, times, items, contact information and we will take it from there. We will still need to call you for the details.
What type of payments do you accept and when is payment due?
We accept Visa, MasterCard, Discover, PayPal, company checks, personal checks and cash. We accept purchase orders with prior approval for schools only. If you are paying by credit card full payment is due at time of reservation. If you are paying by check you may pay in advance or at time of delivery. Remote locations such as parks and resorts must be paid before delivery.
What surfaces can your bounce house be set up on?
Our bounce houses must be set up on real grass or indoors. Some of our bounce houses can be set up on concrete, asphalt or wood chips. Our bounce houses cannot be set up on sand, dirt, rocks, artificial turf or a rough uneven surface. None of our bounce houses with slides exiting directly to the ground can be set up on any other surface than grass. They can be set up indoors but padding must be provided by us. Please discuss this with our reservations agents.
Is staff or supervision included in your bounce house rental prices? Is adult supervision needed during my party and if so, how many people do I need and can I hire staff from Arizona Bounce Around?
No, staff or supervision is not included in our bounce house rental prices.
Yes, adult supervision is REQUIRED the entire time the bouncy house is in use. Never leave a bouncy house unsupervised for any reason. If you decide to stop using the bounce house before we arrive to pick it up make sure the entrance is securely blocked or deflate the bouncy.
Yes, we can provide staff to operate and supervise your bounce house party at a rate of $21.25 per hour. Our staff will monitor and supervise your bounce house the entire time. Staff time starts 30 minutes prior to party start time and ends 15 - 30 minutes after party end time. Please call for details on staffing as many things are factored in staff pricing.
What is the maximum weight and minimum height requirements for your bounce house rentals?
The average maximum weight per person is 250 pounds. Average minimum height is approximately 3 feet tall.
Can I pick up the bounce house and set it up myself?
No. Our insurance company requires that we transport, set up, review proper placement, and remove our bounce houses. We are professional bounce house installers so leave all the work to us and enjoy your party.
When will you deliver and pick up my bounce house? What if I need special arrangements or have limited delivery or pickup requirements?
We start delivering and setting up between 6:30 am and 1 hour before your event time. We start picking up as early as your party end time and as late as midnight. If you need special arrangements or shorter window for pick up or delivery just let us know. Additional charges are based on what the restrictions are and parks, commercial and remote locations have a different policy.
How late do you pick up and can we keep it overnight?
Our latest scheduled pick up for bouncy house rentals is 10pm and varies by season and schedule. We still have the option to pick up as late as midnight or the next day in some cases. This will be discussed at time of reservation. Overnight rentals are available in some cases but a secure area or security is needed as you will be responsible for loss or theft. Please call for overnight or multi day rental details.
Do your bouncy houses come with printed operating instructions and safety information on the inflatable bouncer?
Yes, when you rent a bounce house from Arizona Bounce Around you will be provided with written safety instructions at time of reservation. The safety rules from the manufacture are printed directly on the inflatable near the entrance. Safety rules pertain to the person renting and playing on or in the bounce house.
Are your bounce house rentals insured? What happens in someone gets hurt?
Yes, all of our bounce house rentals are insured with top rated companies specializing in inflatable bounce house rentals. Bumps and bruises are common with kids playing together and our insurance covers accidents related to wrong doing. The renter is responsible for safe operation and enforcement of the provided rules.
What else should I rent with a bounce house to make my party more exciting?
We have so many things to choose from like concession machines, entertainers, carnival games and more, the best thing to do is call one of our professional party planners and tell us your budget or what your ideas are and we can give you ideas based on your needs.
I’m having a surprise party so can you keep this a secret?
Yes and No, we have a really good process for taking orders and delivering products so if you’re planning a surprise party please request restricted delivery when ordering and only give us phone numbers you wish to be contacted on as we may call to discuss things after the order is placed. We also have no control to disguise our identity at time of delivery as our trucks and employees are marked and labeled with our company information.
Do you have any discounts or bounce houses on sale?
Yes, we always have specials and discounts on bounce houses and other party rental equipment so please view our bounce house section or call us at 480-874-3470.
Can adults play in the bounce house? We are having an adult only party and want to rent a bounce house, can we do this?
Yes, our inflatable bounce houses will hold adults but are not available for adult only parties. If you are having an adult only party you should rent one of our interactive games.
I don’t need the bounce house for 4 hours, is it cheaper for shorter rentals?
No, most of the expense of bounce house rentals is the delivery and pickup labor and our price is based on that factor.
Are your bounce house rentals safe?
Yes, we only rent quality tested inflatable bounce houses properly installed.
Will your bounce house collapse during use or be soft?
No, the only way our bounce house will collapse during use is if the power is disconnected or the inflation fan is switched off. If we provide generators at your party or event than the bounce house will not deflate or become soft. Our inflation fans are equipped with air blocking louvers so in the event of power failure the fan will hold the air pressure inside the bounce house and slowly sag down. Our bounce houses will not immediately deflate.
Can you provide me with proof of insurance for your bounce houses rentals? Can I be added as an additional insured?
Yes, we can provide proof of insurance at no charge but if you need to be added as an additional insured than charges may apply. Restrictions apply for additional insured certificates so please contact our legal department for details.
Will your employees delivering my bounce house understand and speak English?
Yes, all of our employees are required to speak and understand English. It’s also a requirement of the Department of Transportation driver’s requirements.
Will my bounce house be delivered by an employee covered under workman’s comp insurance driving a commercial vehicle properly insured?
Yes, Arizona Bounce Around carries state mandatory workman’s comp insurance and all of our vehicles are insured with commercial insurance. We are also a commercial motor carrier licensed and regulated by the department of transportation for safety compliance. Not all rental companies carry the types of coverage we do and you may never know unless someone gets hurt on your property and files a claim against you.
Is your bounce house business located at a residence or commercial location properly zoned for commercial use?
Arizona Bounce Around is located in a commercial building properly zoned C3 for our use. We have an office that customer can come into and place orders, Pick up and return equipment or just stop in and say hello. Our office is open Monday thru Friday from 9am to 5pm and closed on major holidays. No appointment is necessary. We have a large parking lot, loading / unloading area including a loading dock and can easily accommodate any size vehicle including semi trucks.
Do you provide tarps during winter and over seeding season when the ground is wet?
Yes, We think of all the details to make your bounce house party complete. We may not provide tarps for all set ups depending on many factors. If you think you will need to have your area covered please inform us at time of reservation or no later than the day before your scheduled delivery.
We are having a pool party, can we wet the bounce house or do you provide a misting system?
NO, we do not allow our bounce houses to be wet for any reason as bounce houses are not designed to be used wet or slippery. If you are having a pool party or want to have a wet bounce house you should rent one of our water slides. We do not provide, rent or allow misting systems for our bounce houses but we do offer evaporative cooled bounce houses.
Do I need to rent an evaporative cooling system? How well do the evaporative coolers work during the summer and what is needed?
We recommend renting an evaporative cooler for temperatures over 80 degrees as the kids will be getting hot from all the bouncing and excessive play inside the bounce house. If you are using the A/C in your car then you should get a cooler for the bounce house.
Our evaporative cooling systems are rated for a 2000 SF house and have a high and low cool setting. They blow 5500 CFM’s of cool air into the bounce house and will drastically improve the comfort level. The cooling system does not cool any vinyl exposed to the sun and sits in front of the bounce house. Air ducts installed in the bounce house are not part of this process.
Our evaporative cooling systems require a constant water source, (faucet) water hose and a regular electrical outlet on a separate breaker from the Bounce House. This service is not available at city or many private parks.
I rented other bounce houses and they were really soft, will your bounce castles be the same? Why does this happen?
No, Our bounce houses will be properly inflated using tested methods, proper set up and professional equipment. We only rent professionally made inflatable’s tested before being rented. Many factors will cause an inflatable to be soft including poor quality manufacturing, excessive wear, wrong size inflation fan or many other factors. All of our inflatables will be firm and will provide the proper bounce.
What is the difference between the bounce houses you rent and the ones you can buy at Costco or Wal-Mart?
We only rent professionally made bounce houses made from heavy duty PVC material. Our bounce houses use heavy duty professional inflation fans that cost more than the Costco or Wal-Mart bouncers. The store bought inflatable bouncy’s are nothing more than an inflatable backpack made for low home usage for small kids. It’s like the difference between a cheap blow up raft and a tire used on a full size SUV.
Do you deliver this bounce house to my area?
We deliver bounce houses to the entire state of Arizona so please check our delivery area for details.
Will this bounce house fit in my yard? How much space is needed for set up and delivery?
We have many different size bounce houses but the smallest space required will be about 20 feet X 20 Feet. Please visit our space requirements section for details.
What are some of the safety features of your bounce houses?
All of our bounce houses meet our strict standards for quality, function and safety compliances including safety steps, netting, pressure and many other secret formulas used in determining the approval for purchase. We only purchase bounce houses from top manufacturing companies that meet our requirements. Rest assured that our experienced buyers have safety and function ability in mind before offering it to our customers.
I see other companies also rent Inflatable Bounce Houses, what’s the difference?
Not all bounce houses are made, look or function the same. We rent the best bouncy houses available complete with all the safety features and simple ease of use for the renters. Since the sky is the limit on inflatable manufactures and rental companies we can only speak for the products we offer. All photos on our website are actual photos of the bounce houses we rent. We never use clip art so you can see the actual product that will be delivered to your party or event.
Still have questions? Call us at 480-874-3470
